Recall Date: March 29, 2018
Recall Number: 18-132
Name of Product: Primo hTrio Multi-purpose beverage dispensers
Hazard: Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.
Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.
Primo toll-free at 866-429-7566 from 10 a.m. to 6 p.m. ET Monday through Friday, or at www.primowater.com and click on Recall Information for more information.
Units: About 11,000
This recall involves the Primo hTrio Multi-Purpose beverage dispensers purchased on or before December 31, 2017 which provides both hot and cold water and brews 6, 8, and 10 ounce hot beverages. Model numbers 601225, 601229, and 601240 are printed on the bottom of the product and Primo is printed on the front.
Incidents/Injuries: Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer’s hand.
Sold At: Sam’s Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250.
Importer: Primo Water Operations Inc. of Winston-Salem, N.C.
Manufacturer: Foshan Shunde Midea Water Dispenser Manufacturing Co., Ltd., of China
Manufactured in: China
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
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CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
Please use the phone numbers below for all media requests.
A: We are conducting this program to keep our consumers safe.
A: When the beverage dispenser is used in locations with elevations that exceed approximately 6,000 feet, the atmospheric pressure can cause hot water to leak from or around the hot water tap.
A: The affected beverage dispensers are “hTrio” multi-purpose beverage dispensers (Model Numbers 601225, 601229, and 601240). The model number can be located on the back of the beverage dispenser. If you received the beverage dispenser with a manufacture date prior to 01 18 (January 2018) as shown on the rear label, then your beverage dispenser is included in the replacement program. However, any unit purchased from Primowater.com after January 1st, 2018, regardless of serial number, is unaffected.
A: You should not continue to use your beverage dispenser if you are operating it in an elevation above 6,000 feet.
A: Call out toll-free number 1-866-429-7566 or register online by filling in the form at the bottom of this page. We will send you a box and prepaid return label for the beverage dispenser. Once we have your beverage dispenser, we will arrange to replace it.
A: Yes. We will provide a replacement without a purchase receipt.
A: We will provide a free replacement.
A: Please allow 3-4 weeks from the date you contacted us. We apologize for any inconvenience this might cause, and we assure you that we are working as quickly as possible to replace your beverage dispenser.
A: No. Please do not attempt to repair the beverage dispenser yourself. Please return it to us immediately for a free replacement.