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Water Dispensers FAQs

  • Top Loading Dispenser Questions
    • My top-loading water dispenser is leaking.

      View this video for troubleshooting steps.

    • I’m not able to dispense water from my top loading water dispenser.

      View this video for troubleshooting steps.

    • My top loading water dispenser is not producing cold water.

      View this video for troubleshooting steps.

    • My top loading water dispenser is not producing hot water.

      Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.

    • How should I store my top loading water dispenser when going on vacation?

      Any time you intend to leave your dispenser for more than a week, the reservoir should have all water removed. Unplug the dispenser, open the drain plug on the back and remove water from the hot reservoir. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Leave the dispenser unplugged and dry until you are ready to begin use.

    • How often should I clean my top loading water dispenser?

      You should clean your dispenser every 3 months.

    • How do I clean my dispenser?

      Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5-gallon bottle, (1) 2-gallon bucket and a Phillips head screwdriver.

      1. Turn energy-saving switches to OFF.
      2. Unplug the power cord from the wall outlet.
      3. Remove the water bottle.
      4. Move appliance away from the wall to gain access to the back.
      5. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket.
      6. Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle.
      7. Apply the cleaning bottle to the dispenser.
      8. Plug the power cord back into the wall outlet and turn the dispenser back on.
      9. Allow the cleaning solution to fill the reservoirs.
      10. Turn the switches back to off and unplug the power cord from the wall outlet.
      11. Wait 10 minutes then drain the water from the reservoirs as described in step 5.
      12. Rinse the bottle and fill with only hot tap water and apply it to the dispenser following (steps 8-9).
      13. Place a two-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).
      14. Replace the silicone plug and drain cap.
      15. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy-saving switch ON.

    • Where can I find my dispenser's manual?

      Click here to view all dispenser manuals.

  • Bottom Loading Dispenser Questions
    • My bottom-loading water dispenser is leaking.

      View this video for troubleshooting steps.

    • I’m not able to dispense water from my bottom loading water dispenser.

      View this video for troubleshooting steps.

    • My bottom loading water dispenser is not producing cold water.

      View this video for troubleshooting steps.

    • My bottom loading water dispenser is not producing hot water.

      Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.

    • How should I store my bottom loading water dispenser when going on vacation?

      Any time you intend to leave your dispenser for more than a week, the reservoir should have all water removed. Unplug the dispenser, open the drain plug on the back and remove water from the hot reservoir. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Leave the dispenser unplugged and dry until you are ready to begin use.

    • How often should I clean my bottom loading water dispenser?

      You should clean your dispenser every 3 months.

    • How do I clean my dispenser?

      Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5-gallon bottle, (1) 2-gallon bucket and a Phillips head screwdriver.

      1. Turn energy-saving switches to OFF.
      2. Unplug the power cord from the wall outlet.
      3. Remove the water bottle.
      4. Move appliance away from the wall to gain access to the back.
      5. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket.
      6. Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle.
      7. Apply the cleaning bottle to the dispenser.
      8. Plug the power cord back into the wall outlet and turn the dispenser back on.
      9. Allow the cleaning solution to fill the reservoirs.
      10. Turn the switches back to off and unplug the power cord from the wall outlet.
      11. Wait 10 minutes then drain the water from the reservoirs as described in step 5.
      12. Rinse the bottle and fill with only hot tap water and apply it to the dispenser following (steps 8-9).
      13. Place a two-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).
      14. Replace the silicone plug and drain cap.
      15. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy-saving switch ON.

    • Is my probe adjustable for 3 Gallon Bottles?

      Yes, all probes are adjustable. At the top of the probe, there are tabs that when pressed together simultaneously will release the bottom portion to adjust to a 3 gallon bottle.

    • Where can I find my dispenser's manual?

      Click here to view all dispenser manuals.

  • Countertop Dispenser Questions

Refill Water FAQs